Shipping policy

**KIOM Store – Shipping Policy**

Thank you for shopping with **KIOM Store** (operated by LIVELIFE FOODS). We take great care in packing and delivering our premium dry-roasted Makhana so that it reaches you fresh and in perfect condition.

### 1. Order Processing Time
- Orders are processed within **1–2 business days** after payment confirmation (excluding Sundays and public holidays).
- You will receive an order confirmation email once your order is placed and a second email with tracking details once it is shipped.

### 2. Shipping Coverage
We currently ship across **India**.  
International shipping is not available at this time.

### 3. Shipping Partners & Delivery Timelines
We use reliable courier partners to deliver your orders.

| Location Type              | Estimated Delivery Time*      |
|-------------------------|---------------------------------|
| Metro Cities                    | 3–5 business days              |
| Tier 2 & Tier 3 Cities       | 4–7 business days              |
| Remote / Areas               | 7–10 business days            |

\*Delivery times are estimates only and start after the order is shipped. Delays may occur due to weather, courier issues, public holidays, or other factors beyond our control.

### 4. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout based on your delivery location and order value.
- We may offer **free shipping** on orders above a certain value. Any free shipping offer will be clearly shown at checkout.
- Shipping charges are non-refundable once the order has been shipped.

### 5. Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS. You can track your package using the link provided or by contacting the courier partner directly.

### 6. Incorrect or Incomplete Address
Please ensure your shipping address is complete and accurate (including PIN code, landmark, and contact number).  
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer. Additional charges may apply for re-delivery attempts.

### 7. Risk of Loss & Title
Once we hand over the package to the courier partner, title and risk of loss pass to you. We are not liable for any loss, damage, or delay that occurs after the shipment has been handed over to the courier.

### 8. Delays & Force Majeure
We are not responsible for delays caused by:
- Courier partner issues
- Natural calamities, strikes, lockdowns, or government restrictions
- Incorrect address or unavailability of the recipient

In such cases, we will make reasonable efforts to keep you informed.

### 9. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within **48 hours** of the expected delivery date at **care.kiom@gmail.com** or **+91 98316 30208** with your order number and photos (if damaged). We will coordinate with the courier partner to resolve the issue as quickly as possible.

### 10. Contact Us
For any shipping-related queries, please reach out to us:

**LIVELIFE FOODS** (operating as KIOM Store)  
Email: care.kiom@gmail.com  
Mobile: +91 98316 30208  
Phone: +91 33 2231 1129 / +91 33 2231 0065  
Address: 2, Narendra Chandra Dutta Sarani, Sagar Estate, Basement Room No. 16, Kolkata – 700001, West Bengal

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We appreciate your support and look forward to delivering the goodness of KIOM Makhana to your doorstep.